Question 1

What is BoardStack?

Accepted Answer

BoardStack is a management platform designed specifically for self-managed HOAs. It replaces scattered emails, spreadsheets, and paper trails with a single dashboard for architectural requests, violation tracking, payments, documents, and community communication.

Question 2

Who is BoardStack designed for?

Accepted Answer

BoardStack is built for volunteer-run HOA boards who manage their community without a professional management company. We designed everything for occasional users, not daily power users—so even board members who "aren't tech people" can use it confidently.

Question 3

How long does it take to get started?

Accepted Answer

Most HOAs are fully operational the same day they start setup. Import your homeowner list via CSV, upload your essential documents (CC&Rs, bylaws), and you're ready to go. Migration takes hours, not months.

Question 4

What technical requirements are there?

Accepted Answer

Just a web browser and internet connection. BoardStack works on any device—desktop, tablet, or phone. There's no software to install, no hardware to buy, and no IT expertise required.

Question 5

Can we try before committing?

Accepted Answer

Yes. Every plan starts with a 60-day free trial — no charge until it ends. Use your actual community and real data from day one, no sandbox, no guesswork.

Question 6

What's your cancellation policy?

Accepted Answer

Cancel anytime during your 60-day free trial at no cost. After your trial ends and you're on a paid plan, you can still cancel anytime — you'll keep full access through the end of your billing period and can export all your data.

Question 7

How does billing work?

Accepted Answer

You choose monthly or annual billing — annual saves 20%. Nothing is charged until your 60-day free trial ends. Your subscription includes unlimited board members, unlimited residents, and all features—no hidden fees or per-user pricing surprises.

Question 8

What counts as a home?

Accepted Answer

Each residential unit or lot in your community counts as one home—whether it's a single-family house, a townhome, or a condo unit. That count is what determines which plan fits your community.

Question 9

What happens if our community grows past our plan's size?

Accepted Answer

You simply move up to the next plan. Your data, settings, and history carry over—nothing to re-enter or re-configure.

Question 10

Do residents pay anything?

Accepted Answer

No. One subscription covers your whole community, with unlimited residents included. Residents never see a bill from us.

Question 11

What does physical mail cost?

Accepted Answer

Physical mail—certified letters, violation notices, and the like—costs $1.50 per letter for the first page, plus $0.20 for each additional page—charged only when you send one. There's no monthly minimum.

Question 12

How secure is our community data?

Accepted Answer

Bank-level encryption (AES-256 bit), hosted on SOC 2 Type II certified infrastructure, regular security updates, and automatic backups. Your data is safer here than in email or filing cabinets.

Question 13

Who can access our community's information?

Accepted Answer

Only people you authorize. Board members see the full management dashboard. Residents see only their own information, community announcements, and shared documents. You control permissions at every level.

Question 14

What happens to our data if we cancel?

Accepted Answer

Your data belongs to you. Export everything anytime—homeowner lists, documents, request history, financial records—in standard formats (CSV, PDF). After cancellation, we retain data for 30 days in case you change your mind, then permanently delete it.

Question 15

What if our board members aren't tech-savvy?

Accepted Answer

We designed this specifically for volunteers who "aren't tech people." The interface is designed for occasional users, not daily power users. Most boards reach 90%+ adoption within the first month.

Question 16

Can residents access BoardStack on mobile?

Accepted Answer

Yes. BoardStack is fully responsive and works great on phones and tablets. Residents can submit requests, view documents, make payments, and stay updated on community news from any device.

Question 17

How do we get residents to actually use it?

Accepted Answer

We make it easy. When you import your homeowner list, residents receive a personalized invite email. The resident portal is intuitive—most common tasks (paying dues, submitting requests, viewing documents) are one or two clicks away.

Question 18

How do we migrate from our current system?

Accepted Answer

Migration takes hours, not months. Export your homeowner list as a CSV, import it through our wizard in minutes, and drag-and-drop your essential documents (covenants, guidelines, bylaws). Most HOAs are fully operational the same day they start setup.

Question 19

What kind of support do you offer?

Accepted Answer

Email support with responses within 24 hours. We also provide getting-started guides, video tutorials, and documentation. For complex migrations or setup questions, we offer optional onboarding calls.

Frequently Asked Questions

Getting Started

Pricing & Plans

Security & Privacy

Features & Usage

Support & Migration